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Manager within fifteen (15) working days of gaining knowledge of the issue. The description shall cite the provision or provisions of this Agreement that are in dispute and shall present all available factual information supporting SUBRECIPIENT's position. Failure to timely provide said document constitutes a waiver of SUBRECIPIENT's right to dispute the item. Step 2: Both parties shall designate representatives, who shall attempt to reach a mutually satisfactory resolution within the fifteen (15) working days after mailing of the written notice. Step 3: If resolution is not reached in Step 2, COUNTY's Division Manager shall provide by mail and in writing, an initial decision. Said decision shall be binding until and unless a different decision is reached as outlined below. Step 4: SUBRECIPIENT's Chief Executive Officer or equivalent may request a review of the initial decision by mailing a written request to County's Human Services Director within fifteen (15) working days of the receipt of the initial decision. Failure to timely provide said request constitutes a waiver of SUBRECIPIENT's right to dispute the item. Step 5: COUNTY's Human Services Director shall respond to the request for review by mailing a final written decision to SUBRECIPIENT within fifteen (15) working days of receipt of the request. Step 6: SUBRECIPIENT's Chief Executive Officer or equivalent may request a review by the County Executive of the final decision by mailing said request within fifteen (15) working days of the postmarked date of the final decision. Failure to timely provide said request constitutes a waiver of SUBRECIPIENT's right to dispute the item. Step 7: The County Executive shall provide a final decision by mailing it to SUBRECIPIENT within fifteen (15) working days following the postmarked date of the request for a review. The decision of the County Executive is final and binding on the parties. C. Client Grievance Procedure. SUBRECIPIENT shall have a written client grievance procedure approved by COUNTY, posted in its service area, at all times during the term of this Agreement. 2. Where Clients may be entitled to an administrative hearing concerning eligibility, SUBRECIPIENT will cooperate with COUNTY in providing notice of said eligibility to clients. XVIII. DRUG FREE WORKPLACE SUBRECIPIENT agrees it will or will continue to provide a drug-free workplace by: A. Publishing a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the grantee's workplace and specifying the actions that will be taken against employees for violation of such prohibition; B. Establishing an ongoing drug-free awareness program to inform employees about — i. The dangers of drug abuse in the workplace; ii. The grantee's policy of maintaining a drug-free workplace; iii. Any available drug counseling, rehabilitation, and employee assistance programs; and Page 10