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2010 SBDC Business AnswerLine Service Summar <br />• Total Wisconsin Calls 3,314 <br />• Total Dane County Calls 1,270 <br />• Percentage of Total - Dane County Calls 38.5% <br />• Dane County Financial Contribution to AnswerLine Costs < 6.25 % <br />2010 Dane County Calls Summary <br />• No. of Calls Investigating Starting a Business- Dane County <br />999 <br />• Percentage of Calls Investigating Starting a Business - Dane County <br />78% <br />• No. of Calls Established Businesses — Dane County <br />213 <br />• Percentage of Calls — Established Businesses — Dane County <br />17% <br />• No. of calls In Process of Starting a Business — Dane County <br />58 <br />• Percentage of Calls — In Process of Starting a Business — Dane County <br />5% <br />• Percentage of Calls from Minorities - Dane County <br />14.7% <br />Testimonials from AnswerLine callers: <br />Callers to the SBDC Business AnswerLine are always very appreciative of being able to easily access a person <br />to talk to about their business or business idea. <br />"The counselor was extremely helpful in answering my questions. She was walked me through the formal <br />steps for forming an LLC as well as immediately sent me a follow-up email with links to all the necessary <br />forms and resources I would need." <br />- Aspiring Business Owner, Waunakee <br />"The woman who returned my call was extremely helpful." <br />- Business Owner, Stoughton <br />"For years I've been very grateful for this service, and it seems to have only gotten better over time." <br />- Business Start -Up, Monona <br />"I found the links and information given very helpful. I am especially pleased with the amount of detail <br />supplied on insurance needs and the US Small Business Administration website will be helpful as they have <br />free online training and address other issues I hadn't yet considered. I am very pleased with the help I received. <br />Thank you!" <br />- Aspiring Business Owner, Madison <br />"Great job and I received all the answers to my questions and more. Thank you!" <br />- Aspiring Business Owner, Verona <br />"The people were great to me. I appreciated the help. It really makes it less stressful to start a business. I would <br />refer this organization to anyone trying to start a business." <br />- Aspiring Business Owner, Madison <br />"I was expecting to get a phone number to someone who may or may not be helpful. Instead, I got lots of great <br />advice and links to even more advice. I am so glad I called." <br />- Aspiring Business Owner, Monona <br />"I was frustrated before I called, but the counselor quickly turned this into excitement about the services <br />provided by SBDC. Every company should wish to have someone this knowledgeable and upbeat. Thank you <br />for the experience." <br />- Business Development Manager, Waunakee <br />21Page <br />