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Awareness of Charitable Organizations <br /> In this group the moderator asked participants about their familiarity with several service <br /> organizations in the area. The purpose was to compare and contrast their awareness and <br /> perceptions of each. <br /> Attic Angels <br /> Most have heard of the group, and have perceptions of volunteers, apartments, day care and <br /> House & Garden Show. Another knew a past resident and had a favorable perception of it as a <br /> place to live. Others viewed it as a difficult place to get into. The House & Garden Show was <br /> well liked. One woman had investigated Attic Angels while placing her parent. One <br /> knowledgeable participant said the Tower is hard to get into, but that is not true for the nursing <br /> home. Someone asked if they planned expansion and if they provided full medical care. <br /> V.A. Hospital <br /> Knowledge of the VA was less pervasive. One person thought the local V.A. Hospital was very <br /> good compared to others and had heard horror stories about other locations, especially about <br /> physicians being overworked, but she praised the caring of local V.A. doctors. Others <br /> corroborated her comments. Two had relatives that had received good care there. All of the <br /> reactions were based on knowing someone who had received care there. <br /> St. Benedict Center <br /> This was viewed by several as a good place for retreats and is located in a very beautiful setting. <br /> Serene, pretty, welcoming, and good meeting facilities were some terms used to describe St. <br /> Benedict's. More than half knew that it is ecumenical today. <br /> Awareness of Hospice Specifically <br /> Hospice was described as "angels", compassionate, caring, unique, and wonderful. One <br /> respondent reported her neighbor's strong perceptions of the quality of HospiceCare. Another <br /> participant discussed the thorough training of the staff and their help in learning what to say <br /> about death. Another talked about the excellent workshops for family members, friends and <br /> children. She also liked involving friends in the last days of care. Another spoke of a 99 year <br /> old neighbor who died this morning and was able to die at home. She wondered about the costs <br /> for specialized care at home, and also if a place for dying would not be more cost-effective. <br /> "They provide a necessary service that is not available from any other organization." <br /> "It's a great organization. My husband is a volunteer and the training is incredible. It's <br /> very positive and very much needed in our community." <br /> "It enables you to die the way you want to or need to, and accommodating the needs of <br /> your particular family." <br /> "When you've lost someone, they provide so many valuable services." <br /> Chamberlain Research Consultants Page 4 <br />