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L. <br />Continued Dane County support is vital to the quality and quantity of service that can be provided to <br />Dane County residents. Dane County funds are used directly to pay a portion of the costs for experienced <br />staff to answer calls 40 hours per week. Now more than ever, as we slowly recover from recession, we <br />need to support Dane County entrepreneurs to help grow our economy. <br />2011 SBDC Business AccessLine Service Summa <br />• Total Wisconsin Calls 2458 <br />• Total Dane County Calls 940 <br />• Percentage of Total - Dane County Calls 38.0% <br />• Dane County Financial Contribution to AccessLine Costs 5.5% <br />2011 Dane Countv Calls Summa <br />• No. of Calls Investigating Starting a Business- Dane County 792 <br />• Percentage of Calls Investigating Starting a Business - Dane County 84.3% <br />• No. of Calls —Established Businesses — Dane County 148 <br />• Percentage of Calls — Established Businesses — Dane County 15.7% <br />• Percentage of Calls from Minorities — Dane County 22.0% <br />Recent testimonials from AccessLine callers: <br />Callers to the SBDC Business AccessLine are always very appreciative of being able to easily access a <br />person to talk to about their business or business idea. <br />"Your response was beyond my expectations! Thank you!" <br />- Marshall <br />"The counselor was extremely helpful in answering my questions. She was walked me through the formal <br />steps for forming an LLC as well as immediately sent me a follow-up email with links to all the necessary <br />forms and resources I would need." <br />- Aspiring Business Owner, Waunakee <br />"For years I've been very grateful for this service, and it seems to have only gotten better over time." <br />- Business Start -Up, Monona <br />"I found the links and information given very helpful. I am especially pleased with the amount of detail <br />supplied on insurance needs and the US Small Business Administration website will be helpful as they <br />have free online training and address other issues I hadn't yet considered. I am very pleased with the help <br />I received. Thank you!" <br />- Aspiring Business Owner, Madison <br />"Great job and I received all the answers to my questions and more. Thank you!" <br />- Aspiring Business Owner, Verona <br />"The counselor was fabulous and made great suggestions for my new business" <br />- Aspiring Business Owner, Sun Prairie <br />"The people were great to me. I appreciated the help. It really makes it less stressful to start a business. I <br />would refer this organization to anyone trying to start a business." <br />- Aspiring Business Owner, Madison <br />2 1 P a g e <br />