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2009 SBDC Business AnswerLine Service Summar • Total Wisconsin Calls 3,659 • Total Dane County Calls 1,541 • Percentage of Total - Dane County Calls 42% • Dane County Financial Contribution to AnswerLine Costs < 6.25 % 2008 Dane County Calls Summary • No. of Calls Investigating Starting a Business- Dane County 1,303 • Percentage of Calls Investigating Starting a Business - Dane County 88% • No. of Calls Established Businesses — Dane County 125 • Percentage of Calls —Established Businesses —Dane County 8% • No. of calls In Process of Starting a Business — Dane County 59 • Percentage of Calls — In Process of Starting a Business — Dane County 4% • No. Calls from Minorities — Dane County 175 • Percentage of Calls from Minorities — Dane County 11% Testimonials from AnswerLine callers: Callers to the SBDC Business AnswerLine are always very appreciative of being able to easily access a person to talk to about their business or business idea. "When I knew that I had to start my own business, I was fortunate to learn about the SBDC early in the process. Through the Answer Line I was able to gather the right information that enabled me to enroll in the Entrepreneurial Training Program." 2008 Business Start-up, Middleton "I am the owner and operator of Energy Center Fitness Club, LLC in Mount Horeb. I currently provide part- time employment opportunities for approximately 20 people. I opened my business in September 2004. When planning my business, I sought help from the SBDC AnswerLine. It provided me valuable information on the development and the continuation of my business. I have taken advantage of several programs since my first call in 2003, including but not limited to, Business Planning classes, a UW Business School student project, received a grant to participate in the Entrepreneur Training Program and was given a personal business coach. —Business Owner, Mt. Horeb "About three years ago, I called the SBDC's AnswerLine to get advice on how to go about starting my healthy kids' cafe, Bean Sprouts, in Middleton. The friendly woman who answered told me all about the start up class, as well as the grant program to help students complete their business plans. Because of the help I received on the AnswerLine, I was able to take the in-depth courses and receive incredible mentoring." Bean Sprouts now has two locations. Business Owner, Middleton & Madison "SBDC AnswerLine has been an invaluable resource for me. The information provided to me by SBDC has directly helped expedite the growth of our business. I look forward to using the AnswerLine in the future, and will continue to spread the word among my colleagues of the resources available through the SBDC." Thanks SBDC! -Sun Prairie "The business counselor was a bright spot in my day! Starting a new business in this economy is a little scary — but she gave me a nice boost and had useful information. She was polite and friendly. Thank you so much!' — Sun Prairie "The SBDC is an invaluable resource for start-up entrepreneurs. We have used it before and we will use it again! A great example of Town and Gown and extending the boundaries of the university to the state. Thanks for being there!" — Mt. Horeb "I was extremely pleased with my first contact with your AnswerLine. I'll almost certainly be calling several more times over the coming weeks as things progress. Thanks." - Madison 2 1 P a g e